The hospitality industry is growing rapidly, and with it, the demand for highly trained professionals who can anticipate and meet the needs of luxury customers. Concierges are a critical part of this industry, providing transportation and excursions, information and recommendations on local features, attractions, shops, restaurants, entertainment, nightlife, and recreation. The need for these professionals is expected to increase by 11% over the next decade, making it an excellent career choice for those with the right skills. A concierge is a customer service specialist who works in the hospitality industry.
Their primary tasks involve greeting customers and responding to inquiries, making appointments and reservations, answering calls, and coordinating with other staff to ensure customer satisfaction. They may also have administrative duties such as producing reports, processing documentation, and maintaining records. Above all else, they must adhere to the organization's policies and regulations at all times. Concierges typically work in hotels or other hospitality establishments.
However, corporate concierges are also becoming increasingly popular in business settings. These professionals meet the needs of business customers in the same way that a hotel concierge deals with hotel guests. Those interested in becoming a concierge should have excellent customer service skills and be able to think on their feet. A college degree in business or psychology is beneficial but not required.
Those who do pursue higher education may also consider studying communication or hotel management. Janitors working in the hospitality industry earn a 27.7% higher salary than janitors in the health industry. With the demand for concierge services expected to increase over the next decade, now is an excellent time to consider a career as a professional concierge.
